Terms of service
Terms of Service – Chelsy Hair
Last updated: 11 August 2025
1. Scope and acceptance of the terms
These terms and conditions set out the rules that apply to all services offered by Chelsy-Hair, whether carried out in the salon, booked online or offered through any other channel.
Any appointment, booking or use of a service implies the client's full, complete and unreserved acceptance of these terms.
2. Booking an appointment
Appointments are made exclusively through the online booking form provided by Chelsy-Hair.
A booking request is only considered final once Chelsy-Hair has sent written confirmation by email.
Without confirmation, the request cannot be treated as a confirmed appointment.
Some services require a recent photo of your hair beforehand, in order to assess whether the service is technically feasible.
These photos are used solely for aesthetic hair analysis, are in no way a medical diagnosis, and are never shared.
Photos sent are kept only for as long as strictly necessary to assess the request, and are then deleted.
3. Opening hours and punctuality
Appointments are set for a precise time.
The client agrees to arrive at the agreed time so that services run smoothly and the salon's schedule is respected.
Any delay of more than 15 minutes may incur a flat €10 surcharge, to compensate for the disruption to the schedule and the time set aside.
In the event of a significant delay, Chelsy-Hair reserves the right, depending on availability:
to carry out the service in an adapted form,
to shorten it,
or to cancel it if the delay no longer allows it to be carried out properly.
- Beyond 30 minutes late, the appointment may be considered missed.
The salon is open Tuesday to Friday, at the times shown when booking.
Only time slots confirmed through the booking form are binding.
4. Cancelling and rescheduling
The client may cancel or reschedule their appointment up to 24 hours before the scheduled time, using the cancellation form provided or by phone.
Any cancellation or rescheduling request made within this period carries no penalty.
However, any cancellation made less than 24 hours before the appointment, or any no-show without prior cancellation, may lead to measures such as:
keeping the deposit, where applicable,
a temporary suspension of booking rights,
in accordance with the no-show provisions.
5. No-shows and booking suspension
To keep time slots available and the salon running smoothly, Chelsy-Hair applies a temporary booking suspension policy in the event of repeated no-shows.
Definition of a no-show
A no-show means failing to attend an appointment without prior cancellation or rescheduling, except in cases of force majeure.
Applicable measures
In the event of an unjustified no-show:
1st absence: bookings suspended for 2 weeks
2nd absence: suspension for 3 weeks
3rd absence and beyond: suspension for 1 month
The sole purpose of these measures is to protect the salon's organisation and fair access to appointments for all clients.
Cancelling or rescheduling
Any cancellation or rescheduling request made in advance carries no penalty, whatever the reason.
6. Services and prices
Chelsy-Hair's prices are shown on the website and/or in the salon.
They are expressed in euros and may change.
However, the price that applies is the one in effect at the time of booking, as shown when the appointment is confirmed.
No price change applies to bookings already confirmed.
Some services may require a deposit to secure the booking.
This deposit is deducted from the total price of the service on the day of the appointment.
In the event of late cancellation, a no-show or failure to follow the booking conditions, the deposit may be kept, in accordance with the cancellation terms in force.
7. Image, voice and use of content
7.1 Recording
During some appointments, Chelsy-Hair may create visual and/or audio content that includes clients' image and voice.
7.2 Purposes
This content is used exclusively for:
live broadcasts (TikTok Live),
replays,
clips, edits, before/after,
Chelsy-Hair's communication and promotion, on all current and future digital media.
7.3 Legal basis
This processing is based on the client's explicit consent, given when booking.
7.4 Period of use
Content is used with no time limit, unless anonymisation is requested in accordance with article 7.7.
⚠️ Content that has already been published will not be deleted, as Chelsy-Hair's communication strategy is built on authenticity and the continuity of its content.
7.5 Third-party platforms
Publication on third-party platforms (TikTok, Meta…) is subject to their own terms of use. Chelsy-Hair cannot be held responsible for content shared by third parties.
7.6 Minors
Any recording involving a minor requires the prior consent of a legal guardian.
7.7 Adapted right to object (blurring)
At any time, the client may request:
blurring of their face,
anonymisation of their voice,
or limited visibility on media directly controlled by Chelsy-Hair.
📩 Requests should be sent to: contact@chelsy-hair.com
📆 Handled within a reasonable time depending on the nature of the content.
8. Liability
Information provided by the client
Chelsy-Hair cannot be held responsible for adverse reactions, sensitivities, allergies or results that do not meet expectations where the client did not disclose, before the service, all the necessary information, including:
hair history,
known sensitivities,
current treatments,
medical conditions or particularities that may affect the service.
Chelsy-Hair provides hairdressing and aesthetic hair care and is in no way a substitute for a healthcare professional.
Effects and results of the services
Results may vary depending on the nature of the hair, its history, subsequent care and how closely the recommendations given are followed.
No strictly identical result can be guaranteed.
Personal belongings
Personal belongings (bags, clothes, jewellery, phones, accessories, cash, documents, etc.) remain the client's sole responsibility throughout their time in the salon.
Chelsy-Hair accepts no liability for the loss, theft or damage of personal belongings not expressly entrusted to a member of the team.
9. Complaints
For any complaint or request for information, you can contact us at:
📧 contact@chelsy-hair.com
✅ By booking an appointment, you confirm that you have read and accepted these terms of service.