Shipping policy
Shipping policy
1. Delivery areas
CHELSYHAIR ships its products:
- within France
- within Europe
- internationally (subject to availability)
2. Order processing times
Orders are prepared within:
24 to 72 business hours after payment is confirmed
⚠️ Excluding weekends and public holidays
3. Delivery times
Estimated delivery times are as follows:
- France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: 5 to 12 business days
⚠️ These times are given as a guide and may vary.
4. Shipping costs
Shipping costs are:
- either calculated automatically at checkout
- or free, depending on current offers
5. Order tracking
A tracking number is provided once your order has shipped.
You can follow your parcel in real time.
6. Delivery delays
In the event of a delay:
The Seller cannot be held responsible if the delay is caused by the carrier.
However, we will help you find a solution.
7. Unclaimed parcel or incorrect address
If a parcel is:
- returned because of an incorrect address
- not collected
the cost of reshipping will be paid by the customer.
8. Lost or stolen parcel
An investigation will be opened with the carrier.
The Seller undertakes to support the customer, but cannot be held responsible for losses that occur in transit.
9. Damaged products
On delivery, the customer should check the condition of the parcel.
If there is a problem:
contact CHELSYHAIR within 48 hours, with photos