FAQ
Frequently
asked questions
Everything you need to know before your appointment: booking, policies and data protection.
How do I book an appointment?
Appointments are booked online through our booking form. Every booking must be confirmed by email. For some services, a recent photo of your hair may be requested to assess feasibility.
How long before I see results?
It depends on each scalp. Our clients often notice the first changes after 1 to 3 months of follow-up: discover their before / after.
What happens if I am late?
Arriving more than 15 minutes late may incur a €10 surcharge. Please arrive on time so that your treatment can go smoothly.
Can I cancel or reschedule?
Yes, up to 24 hours before your appointment, from the Cancel / reschedule page with your client code, or by phone. Cancelling in advance carries no penalty.
No-shows: what are the rules?
1st no-show: 2-week booking block · 2nd: 3 weeks · 3rd and beyond: 1 month. Appointments cancelled or rescheduled in advance are not penalised.
Prices and deposits
Prices may change without notice. The price applied is the one in effect at the time of booking. Some services may require a deposit to confirm the booking.
Will I appear in photos, videos or TikTok Live?
Only with your consent (the “Yes” box when booking, or consent given in the salon). You can withdraw your consent before filming or broadcasting.
What data do you collect, and why?
We collect: surname, first name, email, phone number, appointment details (date, time, service), photos (if provided) and your consent choice. Purposes: managing appointments, confirmations and reminders, tailoring the service, answering your requests, and sharing content if you have agreed to it.
Data sharing, retention and security
We never sell or trade your data. It is shared only with our technical providers, payment platforms, or the authorities where required by law. Retention: appointments 12 months after the last service; photos 6 months (unless agreed for promotional use). We apply technical and organisational measures to protect your data.
My rights (GDPR)
You may request access, rectification or erasure, restrict or object to processing, and withdraw your consent for photos and videos. Contact: chelsy.hair@gmail.com
How can I contact you?
By email: chelsy.hair@gmail.com, via the contact page, or on Instagram and TikTok @chelsy_hair.